Customer Feedback Mobile App

Project

Customer Feedback Mobile App

A smart mobile platform to capture, analyze, and improve customer experience in real time.

Problem Statement

Businesses often struggle to capture timely and actionable customer feedback. Traditional methods are slow, fragmented, and lack meaningful insights, resulting in poor customer engagement and missed opportunities for improvement.

Solution Overview

The Customer Feedback App enables organizations to collect structured feedback through mobile surveys, ratings, and comments. Data is processed in real time and visualized through an admin dashboard, empowering teams to make data-driven decisions and enhance customer satisfaction.

Key Features

User / Customer Features

• Quick feedback & rating system
• Custom surveys & questionnaires
• Anonymous feedback option
• Multi-language support
• Push notifications & reminders
• Mobile-friendly intuitive UI

Admin & Technical Features

• Feedback analytics dashboard
• Survey & form builder
• Sentiment analysis & trends
• Role-based access control
• Export reports (CSV / PDF)
• API & CRM integrations

System Architecture

Mobile App (iOS / Android)
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Feedback & Survey Module
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API Gateway
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AI Analytics & Processing
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Cloud Database
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Admin Dashboard & Reports

Technology Stack

Mobile App

React Native / Flutter

Frontend

React, Tailwind CSS

Backend

Node.js, REST APIs

AI & Analytics

Sentiment analysis, NLP insights

Database

PostgreSQL / MongoDB

Cloud & DevOps

AWS, Firebase, CI/CD

Use Cases

• Retail customer satisfaction tracking
• Hospitality & hotel guest feedback
• Healthcare patient experience surveys
• SaaS product feedback collection
• Event & conference feedback
• Internal employee feedback programs

Business Impact

The Customer Feedback App enables businesses to identify issues early, improve customer experience, increase retention, and drive continuous improvement. Data-driven insights help organizations boost brand loyalty and achieve higher ROI through informed decision-making.